Q: I installed noteGRABBER, but my DAW cannot find it.

A: This might be because you installed noteGRABBER into a custom folder.
DAWs typically require plugins to be installed in the VST3 folder to be visible.
Try reinstalling noteGRABBER into one of these folders:
- `C:\Program Files\Common Files\VST3`
- `C:\Program Files (x86)\Common Files\VST3`
Or, on Mac
MacintoshHD/Library/Audio/Plug-Ins/VST3
After doing so, your DAW should recognize the plugin.
For DAW specific help, keep reading below.

Q: I use FL Studio, but it STILL cannot find noteGRABBER in my plugin list after installing it.

A: Go into Program Files > Common Files > VST3, and find the noteGRABBER VST3 file (see below)

Click here for reference

Double click and open the noteGRABBER VST3 file.

You will see files inside (see below).

Click here for reference.

Copy and paste these files into the original VST3 folder:

Rescan, and FL Studio should find noteGRABBER.

Q: I use Reason, but it STILL cannot find noteGRABBER in my plugin list after installing it.

A: Try disabling and then re-enabling the noteGRABBER plugin in Reason's "Manage Plugins" window as shown below:

Q: I use Logic, but it STILL cannot find noteGRABBER in my plugin list after installing it.

A: noteGRABBER only works on Stereo channels. If you try adding it onto a Mono channel in Logic, it won't show up. So make sure the channel you're adding it onto isn't a mono channel :).

Q: When I open noteGRABBER, nothing shows up. All I get is a black window.

A: This is likely an install issue. Try uninstalling, and reinstalling noteGRABBER.

Q: When I try to use noteGRABBER, I don't see an option to start my trial.

A: This is likely happening because noteGRABBER1 and noteGRABBER2 use the same key. So if you used up your trial for noteGRABBER1, there won't be any more days left for noteGRABBER2.
If you still want to try it out, I do offer a 1 year refund window. So you can buy it, and if you don't like it, just email me at nav @ notegrabber.com and I can refund you.

Q: When I try to use noteGRABBER, I get Error 3.

A: Here is a video explaining how to fix it: https://www.loom.com/share/69ce166ea52d44079e8c89799b8b8e3a?sid=21803172-fe5b-4c40-87eb-84a7e2e9c0e6
As well, here is the article I refer to: https://docs.licensespring.com/sdks/tutorials/best-practices/hardware-id#Qrpbs

Q: When I try to use noteGRABBER, I get Error 5.

A: You have entered the license key incorrectly. Make sure you're not adding in any additional spaces, or anything else.

Q: When I try to use noteGRABBER, I get Error 14.

A: This is likely due to an internet connection issue. You must be connected to the internet when activating. Try running your DAW in Admin Mode. And turn off any VPN. You may need to check your DAW permissions to see if it has been restricted internet access. As well, your anti-virus may be restricting your DAW from connecting to the internet.
As well, make sure to restart your computer first.

Q: When I try to use noteGRABBER, I get Error 26.

A: This is a license usage issue. Just email me at nav@notegrabber.com and I will reset your license for you!

Q: When I try to use noteGRABBER, I get Error 47.

A: This means your system clock is out of sync with the server. To solve this, go into your computer settings, and set your clock so your computer sets the time automatically. After activation, feel free to change your clock settings.

Q: I am unable to select notes inside of noteGRABBER.

A: Make sure the 'Record' button is turned OFF before trying to select notes.

Q: The 'Drag' feature does not work. It is greyed out.

A: Make sure you select notes BEFORE you try to drag and drop. Once you select at least one note, the 'Drag' feature will become available.

Q: When I drag the notes into my DAW, nothing happens.

A: Try dragging the notes into your DAW's piano roll directly. Some DAWs can be finnicky with where they allow MIDI to be dropped.

Q: The preview sound/mode isn't working for me.

A: This is happening because the DAW is suspending plugin processing due to your project settings. There should be a toggle somewhere in the DAW preferences that can switch this off, a different track type (depending on the DAW you use).

Q: How do I upgrade from noteGRABBER1 to noteGRABBER 2?

A: Simply uninstall noteGRABBER1, restart your computer, download noteGRABBER2 (found at https://www.notegrabber.com/thankyou-b), install it, and use the same key you were given for noteGRABBER1!